Pune: The state govt on Thursday unveiled its long-awaited cab aggregator policy with strict regulations mandating real-time monitoring of cabs, a 24×7 customer support system, compulsory driver badges, fare regulation and a guarantee that drivers receive at least 80% of the total fare.The policy would include companies like Ola, Uber and Rapido.State transport minister Pratap Sarnaik said every aggregator would have to obtain a licence from the State Transport Authority and be issued a unique licence identification number upon payment of the prescribed fee.The announcement comes over a year after drivers’ unions seeking a comprehensive policy. They have repeatedly alleged that companies retain a large share of fares, leaving them with reduced earnings. In Pune, many drivers had been charging using the controversial ‘meter fare’ system, introduced earlier by the Indian Gig Workers Front. Despite it being discontinued, passengers frequently complain of overcharging amid the absence of strict enforcement by the Pune RTO.The policy provided for the creation of a dedicated online portal to monitor aggregator vehicles in real time. The platform would enable GPS tracking of vehicles, driver verification and prompt action against violations.“Every company will have to maintain a 24-hour call centre and appoint a grievance redressal officer to ensure complaints are resolved within a stipulated time. Drivers must possess a valid driving licence and govt-issued badge, undergo mandatory training and not drive over 12 consecutive hours. The policy introduces a passenger rating system and makes insurance coverage mandatory for both drivers and passengers,” Sarnaik said.The govt has stipulated that drivers must receive at least 80% of the total fare collected to protect their earnings. Base fares would be fixed by the respective regional transport authorities, while limits have been imposed on surge pricing. The policy also sought to prevent excessive discounts and overcharging by capping convenience fees.“A maximum cap has been set on convenience fees to ensure passengers receive transparent and fair pricing,” Sarnaik said.The govt has also capped the number of vehicles a single owner can register on a platform. In Mumbai, Pune, Nashik and Nagpur, an owner can register a maximum of 50 vehicles on one app, while the limit for the rest of the state is 25. The restriction applies separately to each platform.“Drivers seeking badges must furnish the required documents, proof of residence in Maharashtra and demonstrate a working knowledge of Marathi. The measure is aimed to ensure passengers have access to trained and responsible drivers who communicate effectively,” said Sarnaik.The policy also introduces safety measures for women passengers by allowing them to choose female drivers or opt for women-only ride-pooling. Aggregator apps and websites must now be available in Marathi, Hindi and English.“The policy also creates a legal framework for carpooling. Private vehicle owners will be allowed to offer carpooling services, but cannot make a profit from them. Participants are permitted to share travel expenses,” the minister added.
