Noida: The Greater Noida Industrial Development Authority (GNIDA) will set up a 24/7 helpline centre to provide residents with a single point of contact for information, complaints and grievance redressal. At present, GNIDA has a landline for public queries, but it does not operate as a dedicated 24/7 helpline.The authority has issued a request for proposal (RFP) to appoint an agency to operate the round-the-clock facility. The helpline will receive queries, complaints and suggestions through phone calls, SMS, WhatsApp and email, issue acknowledgement receipts with unique tracking numbers, route cases to the concerned departments and provide regular status updates until they are resolved.The helpline will also assist citizens in accessing nearly 55 online services offered by the authority, including building plan approvals, lease deed execution, land allotment, possession, mutation, property transfer, no-dues certificates, mortgage permissions and requests for extension of time.AK Singh, GNIDA’s general manager (projects), said the selected agency will deploy at least 12 trained personnel — five in the morning shift, four in the evening and three at night — to ensure uninterrupted operations seven days a week, including govt holidays.While GNIDA will provide office space, furniture and electricity, the agency will be responsible for the IT infrastructure, telephones, networking equipment and software required to run the centre.Bids have been invited until Aug 5 and will be opened on Aug 7. The contract will be awarded for two years, with a provision for a one-year extension based on performance.
