New Delhi: A global Microsoft service disruption Friday affected customer communication channels of some Indian airlines. The outage disrupted the ability of a few carriers to receive and respond to customer emails, though airlines said flight operations remained unaffected.“Flight operations at Delhi Airport have not been impacted due to the Microsoft outage,” an official said.IndiGo said Friday, “While the global Microsoft service disruption continues to impact email support, IndiGo’s flight operations remain unaffected, with all other customer support channels fully operational.”Passengers requiring urgent assistance were advised to contact the airline’s AI-powered customer support service, 6E Skai, through its website or mobile application. IndiGo said its flight operations and other business functions continued to operate normally, while proactive customer engagement and timely notifications ensured passengers remained informed throughout their journey.Akasa Air also flagged delays in its email support services and advised customers needing immediate assistance to contact its 24×7 Akasa Care Centre or reach out through its social media channels.Air India, meanwhile, said there was no impact on its communication channels.“Our flight operations remain unaffected, and there is currently no impact on any of our communication channels. To ensure seamless support, we have temporarily rerouted our emails so that every message continues to reach us without interruption, and we are responding to all emails within our usual 24-hour timeline,” Air India said.
