Gurgaon: With no takers in its earlier attempt, GMDA has reinvited bids for the installation of emergency call points (ECPs) at public places to strengthen city policing and surveillance.Under the project, 100 public locations across the city will be equipped with video-based ECPs, allowing citizens to connect directly with the nearest police control room at the press of a button. These systems can be used during road accidents, crimes, or other emergencies, offering immediate assistance even if someone has no access to a phone.The project is estimated to cost around Rs 7.4 crore and is expected to take at least one year to complete once the work is allotted.Implemented in coordination with the city police, the initiative aims to enhance public safety and on-ground response in high-footfall areas. GMDA first floated the tender in Oct last year but received no bids, leading it to cancel the process in Feb. It has now reinvited online bids to appoint an agency to carry out the work.Officials said the ECPs will be installed at key locations that witness high footfall, such as Sadar market, Govt Girls School Jacobpura, Khandsa Mandi, IFFCO Chowk, Shankar Chowk, Aggarwal Dharamshala, Leisure Valley Park, Millennium City Centre, Cyber Hub, Vyapar Kendra, Rajiv Chowk and Subhash Chowk, among others.Each unit will be equipped with a camera, microphone, speaker and a flashing red light for visibility at night. A senior GMDA official said, “When a user presses the emergency button, it connects instantly to the nearest police control centre, activates the CCTV camera for real-time visual assessment and alerts patrolling vehicles for rapid response. The system is designed to create a safer environment, particularly in sensitive and crowded areas.”Each ECP will be integrated with the Integrated Command and Control Centre and linked to the respective police stations, enabling 24/7 real-time monitoring and faster coordination between field units and control rooms.Alongside, GMDA will also set up CCTV monitoring facilities at 28 police stations that were not covered under phases 1 and 2 of the city’s CCTV network. These stations will be equipped with LED screens, workstations, UPS backup, cabling, furniture and air-conditioning systems, allowing officers to monitor surveillance feeds and manage traffic within their jurisdiction.Officials added that the system will also allow the police to access feeds from other CCTV cameras across the city as required, improving situational awareness during emergencies and law-and-order situations.The upgraded infrastructure will include cybersecurity measures such as Distributed Denial of Service protection and a web application firewall to safeguard the network from potential cyber threats.
