Noida: Hundreds of complaints about air pollution and violations of norms in NCR, lodged by people on the Sameer app and through social media, have gone unaddressed in Noida for the past couple of years. Noida Authority resolved only 39% of the complaints it received through social media, but it has stopped sharing data on the number of complaints received on the Sameer app.The statistics of complaints received by various agencies in the NCR cities on the Sameer app and through social media are regularly monitored by CPCB, and the latest status of redress is shared. Even the board has not updated its website since Oct 12.CPCB has tracked the performance of 45 agencies responsible for checking air pollution in NCR and noted that of the 6,720 complaints received on social media during the same period, 4,348 were resolved, leaving a pendency of 35% of the complaints.The agencies tracked by the board include municipal corporations, which are responsible for road dust, waste management and garbage burning, development authorities, which are responsible for construction activities and road maintenance, state pollution control boards that are mandated to check industrial emissions and the National Highways Authority of India, PWD and other road-owning agencies that are responsible for road and infrastructure dust.In the absence of a civic body, the authority is responsible for monitoring road dust, waste management, garbage burning, construction activities and road maintenance. Latest available data show Noida Authority received 1,020 air pollution complaints on social media between Jan 2025 and Oct 7 this year but redressed only 395, leaving 61% unattended.The complaints ranged from roads being dug up and left unattended to heavy emissions from industrial chimneys and vehicle tailpipes. Residents also submitted photographs and videos showing construction material dumped along roadsides and construction work continuing despite restrictions imposed under the Graded Response Action Plan (GRAP).TOI tried reaching out to the Authority’s general manager SP Singh on this issue but the calls remained unanswered.Municipal Corporation of Delhi (MCD) received the highest number of complaints on social media at 1,523, but resolved 1,294 of them, leaving a pendency of 15%. The civic body in Gurgaon was the only other agency to receive more than 1,000 complaints. Of the 1,034 grievances it received, 803 were resolved, leaving 22% pending.Among the agencies monitored, Meerut Nagar Nigam, Nagar Palika Parishad (Loni) and Delhi Police had pendency rates of 97%, 95% and 88%, respectively. Meerut Nagar Nigam received 34 complaints but resolved only one and the Loni civic body addressed just two of the 38 complaints it received. Delhi Police resolved three of the 22 complaints filed against it.The pendency was considerably higher for complaints lodged through the Sameer app. Between Jan 2025 and Oct 7, 2026, CPCB monitored 22 agencies that together received 7,512 complaints on the platform. They resolved only 3,492, leaving 54% of the complaints, that is, 4,020, pending.Uttar Pradesh Pollution Control Board and Haryana State Pollution Control Board accounted for a substantial share of the unresolved complaints. UPPCB received 2,185 complaints on the app but resolved only 452, leaving 1,733 pending. HSPCB received 1,035 complaints and addressed just 165, leaving 84% unresolved.MCD again topped the list in terms of complaints received, with 2,170 grievances on the app. However, it resolved 1,748 of them, or nearly 81%, leaving 422 pending.CPCB’s records also show that the Central Public Works Department (CPWD), NHAI and Northern Railway achieved a 100% resolution rate for complaints filed with them.
