Shimla: Himachal Pradesh Police’s emergency response system, ERSS-112, handled a record 586 emergency incidents on Diwali, including 187 fire-related calls, while maintaining an average response time of just three minutes and 37 seconds. This is the highest number of emergencies handled in a single day since the launch of ERSS-112 in the hill state.Despite the unprecedented workload, the system ensured prompt deployment of emergency response units through real-time monitoring and coordination, police said.DGP Ashok Tewari congratulated the ERSS-112 team, including call takers, dispatchers, supervisors and field personnel, for their performance. He said emergency personnel remained on duty while people celebrated Diwali, ensuring timely assistance to those in distress.The DGP said the achievement reflected improved supervision, accountability and technology-driven monitoring. ERSS-112 provides round-the-clock emergency assistance across Himachal Pradesh.
