Chandigarh: Residents of Chandigarh administration’s govt houses can now register repair, renovation and maintenance complaints online through the e-Awas Portal and mobile application, the UT engineering department announced Sunday.The initiative aims to simplify and digitise service delivery, reduce the time taken to lodge complaints, and ensure transparency, accountability and timely grievance redressal.According to the engineering department, residents can submit complaints related to civil, electrical, public health and horticulture services through the e-Awas Chandigarh website and mobile app. Each complaint is automatically routed to the junior engineer concerned for action, while the system allows officials at different levels to track complaint status and monitor progress.An escalation mechanism has also been introduced for complaints that remain unresolved within the prescribed time frame. Such cases will be automatically referred to higher authorities to ensure timely resolution and greater accountability.Officials said the administration has provided multiple channels for residents to register complaints, while the online platform will make monitoring and follow-up easier. The engineering department said it remains committed to delivering efficient, responsive and transparent maintenance services for government houses.How residents can file complaints• e-Awas Portal & Mobile App: Complaints can be registered through the e-Awas Chandigarh website or mobile application, available on Android and iOS• Centralised Common Control Room (CCCR): Residents can lodge complaints round the clock by calling 0172-2742370 or 9465475020• Complaint Booth/Centre: Complaints can also be submitted in person at the designated complaint centre on working days, excluding public holidays
