Jaipur: Travellers on Rajasthan’s national highways can now earn a Rs 1,000 FASTag recharge for reporting dirty or poorly maintained toilets at toll plazas.The National Highways Authority of India has tightened monitoring of toilets and public amenities at toll plazas after repeated complaints over poor upkeep. Under the revised system, officials will inspect facilities at every toll plaza at least once a week.Highway users can upload valid photos or videos of toilet conditions through the Rajmargyatra app. Verified complaints may qualify for the Rs 1,000 FASTag recharge reward.NHAI officials said any lapse in cleanliness, maintenance or service standards will lead to a show-cause notice to the user fee collection agency managing the plaza. The agency must fix the problem within the prescribed time, failing which penalties will be imposed under contract rules and NHAI guidelines.The authority has also introduced action against repeat offenders. If unresolved deficiency notices against an agency reach or exceed 10% of the toll plazas it operates, it will be declared a non-performer.Such agencies will be barred from bidding for toll plaza contracts, regular toll contracts, civil works or any other NHAI tender for 15 days, or until all pending deficiencies are cleared.All notices will be uploaded on NHAI’s Data Lake portal with dated photographs. Agencies must file replies through the portal and upload photographic proof of corrective action.
