Jaipur: Deeg police investigating a sprawling cyber fraud call centre have stumbled onto something far more troubling than the racket itself — evidence suggesting the gang somehow learnt which victims had formally complained to regulators, then circled back to talk them into withdrawing those complaints, in some cases allegedly paying them off to do so.The discovery of around 50 such complaints and letters, recovered during the probe, has led police to suspect the gang may have had help from an insider inside the banking system.The find has emerged from the investigation into a cyber fraud call centre that Deeg police busted in Delhi’s Uttam Nagar on Monday. Police arrested 64 suspects in the raid and seized 88 Android phones and forged bank identity cards from the premises.District SP Kamble Sharan Gopinath confirmed that police were indeed in possession of such incriminating evidence.Investigators say the gang posed as officials of private banks, calling people with offers of credit card renewals and limit increases. Using personal and financial details already in their possession, the callers built enough credibility to extract sensitive banking information and one time passwords from their targets.“If one were to send a complaint to the RBI, the central bank sends the lists to concerned banks about the matter seeking their response, but these letters reached the accused who then bribed their victims,” said an official.It was at that stage, police suspect, that details of the complainants may have leaked to the very gang they had complained about.“The fact that the accused came to know about these complaints raises the possibility of an insider helping them,” police said, adding that they are now examining who had access to the correspondence and whether the information was deliberately passed on.Investigators found that the accused contacted several of these complainants after learning of their grievances, and allegedly tried to persuade them to withdraw the complaints — in some cases sending them money to do so. That has left police with a pointed question: who told the fraudsters that these people had complained at all?Police are now tracing the chain through which the complaints moved — from the victims to RBI and other agencies, and then to the concerned banks — to identify which officials or employees could have accessed the correspondence, and whether the leak was a one-off or part of a wider arrangement.
