Gurgaon: Months after the builder raised upkeep fees, residents of BPTP Park Serene in Sector 37D have decided to withhold future common area maintenance (CAM) payments and stepped up their demand for the formal handover of maintenance services to the residents’ welfare association (RWA).In a resolution and consent letter, the RWA said the maintenance of the society was still being managed by the builder, BPTP/BPMS. Despite repeated demands, the builder had not completed the legal handover of maintenance responsibilities to the elected governing body, it alleged.According to residents, the builder has allegedly been delaying the handover process by repeatedly modifying drafts of a memorandum of understanding (MoU) and introducing “conflicting clauses”. The association claimed that the delay had allowed the continuation of certain maintenance-related charges that they consider unjustified.The RWA said these include management fees and what it terms “exorbitant” dewatering charges. It estimated that the cumulative financial impact on the society’s residents was around Rs 2 crore annually.In April, BPTP Serene, along with Park Generations and Spacio, held another demonstration claiming the builder had failed to provide financial records, including income statements, bank transactions and vendor payment proofs.
The association claimed that the delay had allowed the continuation of certain maintenance-related charges that they consider unjustified
As part of its resolution, the RWA has called for an immediate halt to payments towards CAM, club charges, water charges and other allied maintenance invoices. The payment stoppage, it said, would continue until two key demands are addressed — commencement of the formal handover process and withdrawal or recalculation of charges that residents dispute.The association has demanded that the builder sign the agreed-upon MoU without adding what it described as fresh or arbitrary clauses, followed by the physical and financial transfer of the maintenance infrastructure.It has also sought withdrawal of alleged management fees and dewatering charges and recalculation of what it considers genuine CAM dues.The resolution includes a resident consent declaration supporting the decision to withhold maintenance-related payments until the handover process begins and disputed charges are rolled back. Signature and consent sheets attached to the document contain endorsements from residents across several towers, including B, C, D, E, F, H and J.The RWA has appealed to residents to remain united, arguing that collective action on payments is its strongest leverage to secure what it describes as residents’ rights.In its response, BPMS said the RWA’s claims were “entirely false and without basis”. “We have already shared supporting documentation and details of the actual expenses incurred and remain fully committed to completing the handover. We have been actively engaged with the RWA on the handover for over four years; however, the requirements have repeatedly changed, preventing closure,” said Shyam Sunder, the managing director of BPMS.
